Star Wars Authentics
The Official Photograph Partner of Star Wars

FAQ

Your Account:

Creating an Account
It takes just a few minutes. To complete the process, you will need to create a username and password. As well, provide us with your address, E-mail Address and date of birth. You also have the option of receiving specials or notice of items via e-mail. Once you have confirmed your choices, you will then be required to accept the site rules and restrictions by clicking the Accept button on the following Terms and Conditions page. Click here to register now.

Managing your Account

After creating an account allows you to log in and review previous orders and track your order. Click here to go to your account section.

What do I do if I have forgotten my password?

If you forgot your Star Wars Authentics account password, click on the Star Wars Authentics (Login) button on the top banner. Then click on the Forgot Your Password? link in the drop down menu. On the following page, enter the email address associated with your Star Wars Authentics account for us to send you a new password. Check your email for the password that we have sent you. Use this new password to log in to your Star Wars Authentics account. After logging in, we recommend changing the password to the one that you would prefer.

Unsubscribe from Emails

Click here to manage your email preferences.

Your Order:

Placing an Order

Shopping with us online is simple! When you find an item that you would like to purchase, click the Add to Cart button. After you have entered the product in your basket you can continue to shop and browse for more products or you can process to checkout. When you are ready to checkout, select Cart at the top right of the page, then proceed to Checkout. Your total order will be summarized and you will have the option to make any changes to your order that you wish.

Once you place your order you will receive an order confirmation email showing your order number and your order in its entirety. Once your order has been shipped you will receive a follow-up email that will contain your order number, order detail and tracking number for your shipment.

Order History

Takes you to a page that allows you to view the status of the order(s).

Emails about your order

Below are examples of e-mails you might receive:

  • Registration Email – Once you register you will be able to check your order status, manage your address book and change your account information and password.
  • Order Confirmation. This e-mail confirms that we have received your order. It includes your order number and lists your complete order. Keep this e-mail for your records as this is the email to print off and include in the box in case you need to do a return or exchange.
  • Shipping Notification Email - This confirms that your order has been shipped and also provides you with a tracking number for your order. The shipping time of your order depends on the shipping method selected, item selected and your shipping location.
  • Important notice about your order -There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, missing payment for your order, inability to ship to the address provided or a duplicate order. Should you receive a notice like this, please login to your account to verify your credit card was entered correctly and process payment. If you have any issues submitting payment, please contact our customer service by clicking the link below.

Shipping:

Shipping Address

A valid shipping address is required for all deliveries. All shipments will be delivered via FedEx. All PO Boxes will be delivery via FedEx SmartPost. As a signature is required upon delivery, please ensure that someone is at the delivery address to accept and sign for the package during regular business hours. Regular business hours are 9am to 5pm EST, Monday to Friday.

Shipping Methods

All domestic orders will be shipped via FedEx SmartPost (if applicable). Additional ship methods will include FedEx Ground, FedEx Standard Overnight at an additional shipping cost. All international orders will be shipped via Fedex International Economy.

United States Shipping and Handling

In-Stock items are shipped from our warehouse within 3-5 business days of receipt of your order and 7 days for a customized frame or matte photo. Delivery time can vary depending on the shipping address.

International Shipping and Handling

In-Stock items are shipped from our warehouse within 3-5 business days of receipt of your order and 7 days for a customized frame or matte photo. We ship all orders using FedEx. Delivery time can vary depending on the shipping address. International orders may take an additional 1-2 days for delivery to clear customs.

Duties and Taxes

All international customers are responsible to pay for all applicable duty and customs charges. Your local government determines duty and customs charges depending on where the merchandise is made and what it is made out of. When placing an order on starwarsauthentics.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information.

Payment:

Payment Methods

Forms of payment accepted are: Visa, Mastercard, and American Express.

Important information about payment: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order, which does not match this criterion.

Pre-Authorization for Credit Cards

A one-time temporary $4 authorization charge will be applied when a new credit card(s) is added and entered into to your account. The temporary charge will fall off of your credit card statement after 2-5 business days and no charge will actually be applied.

Safety, Security and Privacy

Secure Shopping Guarantee

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

We have established a Secure Shopping Guarantee for every transaction that you make. Should any unauthorized charges appear on your credit card as a result of shopping, you must notify your credit card provider in accordance with its reporting rules and procedures.

We reserve the right to contact the customer for further credit card information such as the 3-digit CVC security number (as required) on the back of the credit card in order to verify its validity.

Returns/Exchanges:

Returning an Item for Return or Exchange

If you order does not match the listing or has been damaged during transit, the item must be returned “as is” in its original packaging to receive a full return. All memorabilia sales are final. No refunds, returns or exchanges.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 7 days of receipt & submit images to customer service email address (customerservice@mail.starwarsauthentics.com).

Please return your package to:

By Mail:
Attn: Star Wars Authentics Return
Order ID
15431 SW 14 Street
Sunrise, FL 33326

Bulk Ordering

For all bulk ordering requests, please contact Star Wars Authentics customer service (customerservice@mail.starwarsauthentics.com) and use subject line “Bulk Ordering” in the customer service form.

Contact Us:

Star Wars Authentics Customer Service representatives are available to assist you Monday through Friday, 9AM – 6PM EST. All weekend or holidays Customer Service will be administered on the next business day.